Return & Refund Policy

We craft every order with care. Because our products are freshly made and perishable, we follow a fair refund-first approach — no physical returns needed.

🏠 Our Core Policy

All our products are freshly baked and made to order. Due to their perishable nature, we do not accept physical returns or product exchanges. However, we take full responsibility for any mistake on our end and will issue a prompt refund when applicable.

⏱️ Important: All complaints must be reported within 24 hours of delivery, accompanied by a clear photo of the product. Reports submitted after this window cannot be processed.

🎂 Customized Cakes

Custom cakes are handcrafted based on your confirmed specifications. All design and flavor details are agreed upon before production begins. Once production starts, the order is considered final.

✅ Eligible for a Refund:

Wrong flavor delivered vs. the confirmed order
Wrong size or tier vs. the confirmed order
Design executed incorrectly due to our error
Cake arrived damaged or inedible

❌ Not Eligible for a Refund:

Personal taste preference
Minor design interpretation differences
Order accepted at delivery without complaint
Report submitted after the 24-hour window

💰 Refund Amounts:

Entirely wrong order: Full refund issued
Specific element incorrect (e.g., wrong inscription, minor detail): Partial refund based on impact
Non-refundable deposit: Required to confirm all custom orders (30–50% of total price). This deposit is not refunded under any cancellation.

🍪 Standard Desserts

This includes all non-customizable items. These are baked fresh per order and cannot be returned.

✅ Eligible for a Refund:

Wrong item delivered
Product arrived damaged or spoiled
Items missing from the order
Product does not match its description

❌ Not Eligible for a Refund:

Personal taste preference
Report submitted after the 24-hour window
Change of mind after delivery
Improper storage after delivery

🗓️ Cancellation Policy

Customized Cakes:

2 or more days before delivery: Full refund minus the deposit
Less than 2 days before delivery: Deposit is forfeited; remaining balance is refunded
After production has started: No refund

Standard Desserts:

Before baking starts: Full refund
After baking has started: No refund

💸 How Refunds Work

Refunds are processed back to the original payment method
Contact us within 24 hours of delivery via WhatsApp or direct message
Include your order details and a clear photo of the product with your complaint
We aim to resolve all claims within 1–2 business days
We photograph every order before dispatch as our internal quality record

📝 Note: All order details — flavor, design, size, and delivery time — are confirmed in writing before production begins. This written confirmation protects both parties and helps resolve any disputes fairly.

This policy applies to all orders placed through our online bakery.